Legal

Privacy Policy

How we collect, use, and protect your information.

Effective Date: April 16, 2025

This Privacy Policy describes how DockSyde Creative, LLC ("Company," "we," "us," or "our"), operating under the brand name ReviewSync, collects, uses, and shares information in connection with your use of our website at reviewsync.co and our review management platform (collectively, the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

  • Account Information: When you register for an account, we collect your name, email address, phone number, business name, and billing information.
  • Contact Form Submissions: When you contact us through our website, we collect your name, email address, business name, and the content of your message.
  • Payment Information: Payment transactions are processed through Stripe. We do not store your full credit card number on our servers. Stripe's privacy policy governs the handling of your payment data.
  • Review Platform Credentials: To connect your review platforms, you may provide access credentials or authorize third-party integrations (e.g., Google Business Profile, Facebook).
  • Communications: When you send review requests to your customers via email, SMS, or WhatsApp through the Service, we process the contact information and message content you provide.

1.2 Information Collected Automatically

  • Usage Data: We collect information about how you interact with the Service, including pages visited, features used, and actions taken within the platform.
  • Device and Browser Information: We collect your IP address, browser type, operating system, device type, and screen resolution.
  • Cookies and Similar Technologies: We use cookies, pixels, and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. See Section 6 for more details.

1.3 Information from Third Parties

  • Review Platforms: When you connect review platforms (e.g., Google, Facebook, Yelp, TripAdvisor), we collect review data, ratings, reviewer names, and review content from those platforms on your behalf.
  • Service Providers: We may receive information from our service providers, including our platform provider, analytics tools, and payment processor.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Process transactions and manage your subscription
  • Aggregate and display reviews from connected platforms
  • Generate AI-powered review response suggestions
  • Send review requests to your customers on your behalf via email, SMS, or WhatsApp
  • Send you service-related communications, including account notifications and support responses
  • Analyze usage to improve and develop new features
  • Detect, prevent, and address technical issues or fraudulent activity
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: We share information with third-party service providers who perform services on our behalf, including our platform hosting provider (SuiteDash), payment processor (Stripe), email delivery services, and SMS providers. These providers are contractually obligated to use your information only to provide services to us.
  • Review Platforms: When you respond to reviews through the Service, your responses are published on the respective review platforms (e.g., Google, Facebook).
  • Customer Communications: When you send review requests through the Service, your business name and contact information are shared with your customers as part of those communications.
  • Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share information with third parties when you explicitly consent to such sharing.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. If you cancel your subscription, we will retain your data for a reasonable period to allow for reactivation, after which it will be deleted or anonymized. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL) and at rest, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

  • Essential Cookies: Required for the Service to function properly, including session management and authentication.
  • Analytics Cookies: Help us understand how visitors interact with our website so we can improve the user experience.
  • Preference Cookies: Remember your settings and preferences for future visits.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access and Portability: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out of Communications: You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any marketing email. Service-related communications (e.g., billing notices, security alerts) are not subject to opt-out.

To exercise any of these rights, please contact us at support@reviewsync.co.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete it promptly.

9. Third-Party Links and Services

The Service may contain links to third-party websites or services (e.g., review platforms, social media sites). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website and updating the "Effective Date" above. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

DockSyde Creative, LLC
Email: support@reviewsync.co
Website: reviewsync.co