Legal

Terms & Conditions

The terms governing your use of the ReviewSync service.

Effective Date: April 16, 2025

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and DockSyde Creative, LLC ("Company," "we," "us," or "our"), operating under the brand name ReviewSync. These Terms govern your access to and use of the ReviewSync website at reviewsync.co and our review management platform (collectively, the "Service").

By accessing or using the Service, creating an account, or purchasing a subscription, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Description of Service

ReviewSync is a software-as-a-service (SaaS) platform that provides online review management tools for businesses, including:

  • Multi-platform review monitoring and aggregation across 40+ review sites
  • AI-powered review response suggestions and direct response capabilities
  • Automated review request campaigns via email, SMS, and WhatsApp
  • Social media management tools
  • Analytics and reporting dashboards
  • Real-time review notifications

2. Account Registration

2.1 Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms to use the Service. If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms.

2.2 Account Responsibilities

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activities that occur under your account.
  • You must provide accurate, current, and complete information during registration and keep it updated.
  • You must notify us immediately at support@reviewsync.co if you suspect unauthorized access to your account.

3. Subscription Plans and Pricing

3.1 Plans

We offer multiple subscription tiers (Starter, Growth, and Premium) with varying features and usage limits. Current plan details and pricing are available on our Pricing page. All plans are priced per business location.

3.2 Free Trial

We may offer a free trial period for new accounts. At the end of the trial, your subscription will begin unless you cancel before the trial period ends. We will notify you before your trial expires.

3.3 Billing

  • Subscriptions are billed on a recurring monthly basis through our payment processor, Stripe.
  • All fees are stated in U.S. dollars and are non-refundable except as expressly stated in these Terms.
  • You authorize us to charge your payment method on file for all applicable fees.
  • We reserve the right to change pricing with 30 days' advance notice. Price changes will take effect at the start of your next billing cycle.

3.4 Usage Limits

Each plan includes specific usage limits for monthly emails, SMS messages, and WhatsApp messages. If you exceed your plan's limits, additional messages may not be sent until your next billing cycle, or you may upgrade to a higher-tier plan.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

  • Use the Service to send unsolicited or spam messages, or violate any applicable anti-spam laws (including the CAN-SPAM Act, TCPA, or similar regulations)
  • Send review requests to individuals who have not consented to receive communications from you
  • Post or submit fake, fraudulent, or misleading reviews through the Service
  • Impersonate any person or entity, or misrepresent your affiliation with a person or entity
  • Use the Service to harass, abuse, or harm another person
  • Attempt to gain unauthorized access to the Service, other accounts, or any related systems or networks
  • Use automated means (bots, scrapers, etc.) to access the Service except through our provided APIs
  • Interfere with or disrupt the integrity or performance of the Service
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use the Service in violation of any applicable local, state, national, or international law

5. Customer Data and Content

5.1 Your Data

You retain ownership of all data, content, and information you submit to the Service ("Customer Data"). You grant us a limited, non-exclusive license to use, process, and display Customer Data solely to provide and improve the Service.

5.2 Review Data

Review data collected from third-party platforms (e.g., Google, Facebook, Yelp) is aggregated and displayed within the Service for your convenience. This data remains subject to the terms and conditions of the respective review platforms.

5.3 Responsibility for Content

You are solely responsible for the content of review responses you publish through the Service, review requests you send to your customers, and any other content you create or distribute using the Service. We do not endorse, verify, or assume liability for any user-generated content.

5.4 AI-Generated Suggestions

The Service may provide AI-generated review response suggestions. These suggestions are provided as a starting point and should be reviewed and edited by you before publishing. We make no warranties regarding the accuracy, appropriateness, or effectiveness of AI-generated content. You are responsible for all content you publish, including content based on AI suggestions.

6. Third-Party Integrations

The Service integrates with third-party review platforms, social media networks, and communication providers. Your use of these integrations is subject to the respective third party's terms of service and privacy policies. We are not responsible for the availability, accuracy, or practices of any third-party services. Third-party platforms may change their APIs, terms, or functionality at any time, which may affect the availability of certain features within the Service.

7. Intellectual Property

7.1 Our Property

The Service, including its design, features, code, documentation, trademarks (including the ReviewSync name and logo), and all related intellectual property, is owned by DockSyde Creative, LLC and is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.

7.3 Restrictions

You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works based on the Service or any part thereof without our prior written consent.

8. Cancellation and Termination

8.1 Cancellation by You

You may cancel your subscription at any time. Upon cancellation, your access will continue until the end of your current billing period. No refunds will be issued for partial billing periods.

8.2 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice, if:

  • You breach any provision of these Terms
  • Your payment method fails and is not resolved within a reasonable period
  • We are required to do so by law
  • We reasonably believe your use of the Service poses a security risk or may cause harm to other users

8.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. We may delete your account data after a reasonable retention period following termination, unless we are required by law to retain it.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Service will be uninterrupted, timely, secure, or error-free
  • The results obtained from the Service will be accurate or reliable
  • Any errors in the Service will be corrected
  • The Service will meet your specific requirements or expectations
  • AI-generated responses or suggestions will be appropriate, accurate, or effective

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DOCKSYDE CREATIVE, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

  • Your access to or use of (or inability to access or use) the Service
  • Any conduct or content of any third party on or related to the Service
  • Any content obtained from the Service, including AI-generated suggestions
  • Unauthorized access, use, or alteration of your data or content

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless DockSyde Creative, LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights, including intellectual property or privacy rights
  • Any content you submit, post, or transmit through the Service, including review responses and review requests
  • Your violation of any applicable law or regulation, including anti-spam laws

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in the State of Michigan, and you consent to the personal jurisdiction of such courts.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on our website and updating the "Effective Date" above. We may also notify you via email for significant changes. Your continued use of the Service after such changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.

14. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
  • Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
  • Assignment: You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
  • Force Majeure: We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including natural disasters, acts of government, internet outages, or third-party service disruptions.

15. Contact Us

If you have questions about these Terms, please contact us:

DockSyde Creative, LLC
Email: support@reviewsync.co
Website: reviewsync.co